AI Assistants & Chatbots
Smart AI chatbots, done the government way: grounded in your own content, deployed under your control, and watched by people. The Resident Assistant serves the public. The Staff Assistant serves your workforce.
Request a DemoFor the Public
An AI chatbot that answers resident questions around the clock, right on your city's website, by text message, and over the phone through the Aric Communication Service. It handles the questions that fill your phone lines every day:
It launches answering from your city's own published content, then grows into live lookups such as permit status and utility billing once the underlying connections have been verified through a Full-Scope assessment. Residents get answers at 10 pm on a Sunday, and your staff get their phone lines back.
For Your Workforce
The same assistant technology, turned inward. The Staff Assistant gives your employees instant answers drawn from your own policies, procedures, and records: personnel rules, purchasing thresholds, permit workflows, records-retention schedules, and the institutional knowledge that usually lives in one veteran employee's head.
New hires get productive faster, departments answer consistently, and the knowledge your organization has spent decades building stops walking out the door with every retirement.
Governed AI
The assistants answer from content your government approves. Guardrails keep them on topic and out of legal, medical, and political territory.
Any lookup or transaction against a city system happens only where your government has explicitly authorized it, and it is logged.
The assistant hands off to staff when a question needs a human, and usage is monitored and reviewed, not set and forgotten.
Run it in your own cloud subscription in a U.S. region, or on your own premises. Either way, your data stays under your government's control.
Common Questions
We plan for it instead of pretending it cannot happen. The assistant answers only from content your government approved, cites where an answer came from, and hands the conversation to your staff when it is unsure. Conversations are monitored and reviewed, corrections update the content it draws from, and our contracts state plainly that a language-model assistant can be wrong, which is why guardrails, testing, and human oversight are part of every deployment.
No. It absorbs the repetitive volume: the same twenty questions that fill the phone lines every day. Your people keep the work that needs judgment, empathy, and authority, and they get more time for it. Residents who want a person still reach a person.
That is a determination for your attorney, and we build so that whatever they decide is easy to follow: conversations belong to your government, are retained on your schedule, and are exportable for records requests. You will never be in the position of asking a vendor for your own records.
Only if and when your government explicitly authorizes that capability. Assistants launch answering questions, grow into read-only lookups such as permit status, and take any action against a city system only where you have approved it, with every action logged.
They are exactly why the Resident Assistant is not just a website widget. It answers over the phone through the Aric Communication Service and by ordinary text message, so a resident with a landline or a basic phone gets the same answers as one on your website. It can also converse in the languages your government approves.
Because an assistant that only reads your website is a novelty, and one that can look up a permit or a bill has to be connected safely to your real systems. The Full-Scope assessment is what verifies those systems, their endpoints, and their data before anything public-facing touches them. We will not connect an AI assistant to systems nobody has verified, and you should not let any vendor do so.
It depends on your deployment choice and conversation volume, so we itemize it before you commit: the build, the monthly support, and the cloud consumption your government pays directly in its own subscription, line by line. No bundled mystery fees, and no surprise at renewal.
Read how Aric secures every portal and assistant we build, from identity and encryption to credentials, auditing, and AI-specific safeguards.
How We Secure Our PortalsThe fastest way to evaluate the Resident Assistant is to try it live. We will demonstrate it with real questions from your community.
Request a Demo